The Billing Department handles claims from inside the clinic, any claims from outside of the clinic are handled thru the Contract Health Department.
Insurance Questionnaires: If you receive a questionnaire in the mail from your insurance company please complete and return back to your insurance company so your claims can be processed.
AFLAC: Requests for Date of Service Information for AFLAC are processed on Thursdays. An ALFAC release is needed with the Patient Date of Birth and Date of Service. Pick up AFLAC at the Cashier Window. **If patient is 18 years of age or older, they must sign and pick up their own paperwork. This is a HIPPA requirement for release of patient information.** To request AFLAC please call 715-799-5484.
New Medical Assistance Non Native Patients: Per MTC Policy, we are currently not accepting any new non native medical assistance patients in our Dental or Optical Departments. Definition of new patient: If you have not been seen at the Menominee Tribal Clinic within the last 3 Years, you are considered a new patient.
Methods of payment include: Cash, local checks, Visa, MasterCard and Wage Assignments (with employment within the Menominee Tribe).
Menominee Tribal Clinic Coronavirus Cost for COVID-19 Diagnostic Test Cash Price – $140.00 (amount that MAY apply to a self-pay individual paying out of pocket who is a patient of the Clinic)
Billing Department Staff
Pending, Billing Office Manager
Billing and Insurance
Frequently Asked Questions
I’m covered under Medicare. Is there anything I should know about my coverage?
We wouldn’t treat medicare coverage different from any other facility. A non Indian would have to pay the co-insurance of 20% and a Native American patient would receive an adjustment on their 20% because we are an Indian Health Service(IHS) facility.
I am unable to pay the full amount of my bill at this time. Is it possible to make payment arrangements?
Yes, our policy is 10% of the current balance of the patient due amount with a minimum monthly payment of $30 a month.
Will you file claims to my health insurance for my services?
Yes, as a benefit to the patient we will file the insurance claim.
I would like to have some or all of the services associated with a visit treated confidentially so that they are not billed to my insurance. Is this possible?
Yes, simply inform your doctor who is providing the service to you.
What if I have a question regarding my billing statement?
For questions on your statement call 715-799-5489.
My insurance plan requires a co-payment. Will I be required to pay the co-payment when I check-in for my appointment?
If you’re a medial assistance patient you will be required to pay the co-payment before your appointment after you register you will be sent to billing. For all other general insurance patients we balance bill monthly.
Why is my baby getting a statement?
You are getting a statement on your baby until you bring in baby’s enrollment information or baby’s birth certificate linking one or both of the parents as Native American.
Is the Clinic open during the Noon Hour?
What OTC (Over the Counter) items can I purchase at the clinic?
After Hours Services
24-Hour NURSES HOTLINE: 1-866-540-6360
SUICIDE & CRISIS LIFELINE: 988
If you are in need of medication on weekends and evenings, it is best to call the nurse hotline. If needed, they will contact the doctor on-call. Note that narcotic pain medicines or other high-risk medications are not called in on weekends or evenings.
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